Junior to Mid Level Access Management Specialist

We are seeking a Junior to Mid Level Access Management Specialist to join our proactive support team. In this critical role, you will manage and maintain our access management systems, ensuring that users have secure and appropriate access to various platforms.

Requirements

• 1-2 years of working experience.
• Proven experience with Service Now ticketing systems
• Proven experience with Active Directory
• Proficiency in troubleshooting and resolving access management issues.
• Excellent customer service skills with the ability to communicate effectively and professionally with end-users.
• Strong troubleshooting and problem-solving skills
• Perform desktop software license management per the company’s license and compliance needs stated in the contract.
• Experience with Remote Access Tools; VPN (WatchGuard Branch Office and WatchGuard SSL VPN ) and Mobile
• ServiceNow certification(s) is a plus.
• OKTA experience is a plus
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and the ability to remain composed under pressure.
• Adaptability and a mindset geared towards continuous learning.
• Ability to effectively work with cross-functional teams and share knowledge.

Benefits

• Join a powerful tech workforce and help us change the world through technology
• Professional development opportunities with international customers
• Collaborative work environment
• Career path and mentorship programs that will lead to new levels.