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Staff4Me
Knowledge & AI Documentation Administrator
Join Staff4Me as a Knowledge & AI Documentation Administrator to optimize knowledge content in ServiceNow. Requires 3+ years in tech support. Benefits include career growth and AI project involvement.
Staffing Agency/Recruiter
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
Knowledge Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
April 8, 2025
The Knowledge & AI Documentation Administrator is responsible for managing, organizing, and optimizing the company's knowledge content within the ServiceNow platform, with a focus on improving operational efficiency and supporting AI-readiness efforts.
Requirements
- Proven experience working with knowledge bases or content management systems (ServiceNow preferred)
- Minimum of 3 years of experience working within the company in a technical support
- Currently holding a Level 2 or Level 3 (Advanced Support) position or higher
- Strong written communication and technical editing skills
- Excellent organizational skills and attention to detail
- Ability to analyze data and feedback to improve documentation performance
- Comfortable working across teams and communicating with both technical and non-technical stakeholders
Benefits
- Opportunity to work on AI-readiness efforts
- Potential for career growth in a technical support role
- Chance to improve operational efficiency and support team performance
Requirements Summary
3+ years of experience in technical support, strong written communication skills, and ability to analyze data and feedback to improve documentation performance
