Knowledge & AI Documentation Administrator

The Knowledge & AI Documentation Administrator is responsible for managing and optimizing the company’s knowledge base, primarily within the ServiceNow platform. This role focuses on improving operational efficiency, ensuring accuracy and accessibility of knowledge content, and supporting AI-readiness initiatives, including structuring technical documentation for training AI tools. The position involves content migration, audits, user feedback, and performance tracking.

Requirements

• Configure knowledge base settings, workflows, and article lifecycles.
• Perform regular audits of articles to identify outdated or missing content.
• Track article usage, flag low-performing content, and implement improvements based on analytics.
• Manage user roles and permissions for creating, editing, and viewing knowledge content.