Knowledge Base Content Manager (ServiceNow & Digital Knowledge Platforms)

AVASO TECH is seeking a Knowledge Base Content Manager to oversee the creation, consolidation, and maintenance of knowledge base content. The role involves designing and executing a content strategy, supervising writers, and ensuring accurate and concise documentation. This position focuses on unifying disparate knowledge bases and supporting self-service adoption through high-quality content across multiple channels.

Requirements

• Develop and implement content strategy
• Supervise content production
• Collaborate cross-functionally
• Establish standards and governance
• Drive continuous improvement
• Champion knowledge management
• Written communication skills
• Knowledge management platform proficiency
• Technical writing certifications (CKM, CPTC, ServiceNow CKA)