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NTT DATA Services
Knowledge Management Analyst - Service Desk
Join NTT DATA as a Knowledge Management Analyst in Bangalore. Leverage ServiceNow skills to create knowledge articles and enhance service desk efficiency.
Consulting
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Knowledge Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
October 1, 2025
NTT DATA is seeking a Knowledge Management Analyst to join their team in Bangalore, Karnataka, India. The role involves identifying needs related to knowledge content, obtaining information from clients, creating and updating Knowledge Articles, establishing knowledge bases, reporting on progress, and driving knowledge utilization. The company emphasizes innovation, growth, and inclusivity.
Requirements
- 3-5+ years of experience in a related field with prior working experience in Service Desk, training/ KM functions
- Excellent verbal and written communication skills
- Ability to design and document work processes
- Good Knowledge Management skills
- Strong interpersonal skills, including listening and consulting with stakeholders
- Presentation skills
- Knowledge of Technical Service Desk function
- Knowledge and working experience of common ITSM Tools like ServiceNow
- Knowledge of KCS methodology
Requirements Summary
3-5 yrs exp in related field, Service Desk experience req, strong communication & processes documentation skills, and ITSM Tool knowledge
