Knowledge Management Lead

The Knowledge Management Lead will be responsible for creating, implementing, and managing the Knowledge Management Strategy and Framework for ServiceNow, focusing on implementing knowledge management systems and fostering employee adoption. The role involves collaboration with global teams, evaluating organizational performance, and driving tangible benefits and improving performance. Strong communication, stakeholder management, and leadership skills are required.

Requirements

• Excellent operational experience working with or part of global delivery teams
• Experience in working across global teams and cultures
• Excellent communication and stakeholder management skills
• Very strong experience in leading workshops, consulting and driving tangible outcomes
• Meticulous planning and execution skills
• Proven ability to lead virtual teams
• Excellent English written, verbal and interpersonal communication and presentation skills
• Critical thinker with innovative problem-solving skills
• Excellent level of proficiency and creativity with MS Office