Knowledge Manager

The Knowledge Manager will oversee documentation and knowledge-sharing initiatives, develop structured knowledge transfer processes, and collaborate with AI/ML engineers to optimize knowledge discovery. The ideal candidate will have experience in overseeing documentation and knowledge-sharing initiatives, strong organizational and communication skills, and ability to create SOPs, user guides, and training materials.

Requirements

• BS degree in a related field, 5-7 years of experience
• Experience in overseeing documentation and knowledge-sharing initiatives
• Skill in developing structured knowledge transfer processes
• Ability to create SOPs, user guides, and training materials
• Experience with Knowledge Management Systems, particularly ServiceNow, Confluence, SharePoint, or Teams
• Strong organizational and communication skills to collect and disseminate information effectively
• Ability to conduct training sessions and workshops
• Understanding of technical documentation requirements in a network environment
• Public Trust background investigation and clearance
• U.S. citizenship
• Ability to work in a virtual environment

Benefits

• Convenience/Concierge (virtual health visits, commuter perks, pet insurance, entertainment discounts)
• Development (annual performance reviews, tuition assistance, internal career growth opportunities)
• Financial (generous 401(k) matches, life and disability insurance, financial wellness tools)
• Recognition (annual awards, service anniversaries, referral bonuses, peer-to-peer shoutouts)
• Wellness (healthcare coverage, wellness programs, flu shots, biometric screenings)