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DMI
Knowledge Manager
Join DMI as a Knowledge Manager in Tysons Corner, VA. Leverage ServiceNow for knowledge transfer, documentation, and training. Benefits include wellness and development.
Consulting
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
Discovery
Knowledge Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Discovery
Job description
Posted on:
April 17, 2025
DMI is looking for a Knowledge Manager to oversee documentation and knowledge-sharing initiatives, develop structured knowledge transfer processes, and collaborate with AI/ML engineers to optimize knowledge discovery. The ideal candidate will have experience in overseeing documentation and knowledge-sharing initiatives, developing structured knowledge transfer processes, and creating SOPs, user guides, and training materials. They will also have experience with Knowledge Management Systems, particularly ServiceNow, Confluence, SharePoint, or Teams.
Requirements
- BS 5-7 Years, MS 3-5, PhD 0-2
- Experience in overseeing documentation and knowledge-sharing initiatives
- Skill in developing structured knowledge transfer processes
- Ability to create SOPs, user guides, and training materials
- Experience with Knowledge Management Systems, particularly ServiceNow, Confluence, SharePoint, or Teams
- Strong organizational and communication skills to collect and disseminate information effectively
- Ability to conduct training sessions and workshops
- Understanding of technical documentation requirements in a network environment
Benefits
- Convenience/Concierge
- Development
- Financial
- Recognition
- Wellness
Requirements Summary
BS in 5-7 years, experience in documentation and knowledge-sharing initiatives, and strong organizational and communication skills
