L1 - IT Service Desk

This is a great opportunity to work in a challenging and rewarding environment in a forward-thinking company. As a Service Desk Specialist, you can expect to provide first-line support, troubleshoot and resolve end-user desktop, hardware, software, and/or printing problems, and perform general and/or custom PC configuration, installations, maintenance, relocations, troubleshooting, and upgrades.

Requirements

• Experience as IT Support/IT administrator (at least 2 years)
• Troubleshooting - advanced level
• Microsoft Windows (11) Support - advanced hands-on working experience
• Office 365 Administration - at least hands-on working experience
• Powerautomate and Powerapps knowledge (advantage)
• Microsoft Intune Endpoint management experience (advantage)
• Knowledge of IT service management (requests/incident handling)
• Experience with any ticketing tool (required) - ServiceNow (SNOW) (advantage)
• Advanced knowledge of computer networks and hands on experience with physical networking
• Azureboards experience (advantage)
• Good command of the English language (C1)
• The drive to self-learning
• Innovative thinking
• Knowledge of Azureboards (advantage)
• Microsoft / ITIL certificates (advantage)
• Knowledge of Microsoft Active Directory (advantage)

Benefits

• Friendly working environment
• Flexible working hours and work from home
• Daily working time: 7hrs 45min instead of standard 8hrs
• Daily refreshments - coffee, fruits, drinks
• Fully equipped gym accessible 24 hours / 7 days per week
• Game room with unlimited access
• Modern designed coffee corner and terrace with the grill spot
• WellbeING
• Sick leave compensation: up to 80% of the monthly salary
• Life insurance contribution: up to 22,14 EUR/per month
• 3rd pillar contribution: up to 3% from your monthly salary
• 24/7 external mental health support
• Learning opportunities: internal and external learning programs
• Regular teambuildings, social events and communities
• Extra 3 PERSONAL days per year
• Extra vacation days: up to 10 extra days/per year
• Welcome for friends and family
• Yearly bonus based on your performance and company’s results
• Cafeteria points: 50€/month (600€/year) - choose when and how to spend them
• Home office contribution: 20 EUR/per month
• Discounts from our and your favorite stores: up to 30%
• Warm welcome package for your fresh start
• Pet friendly office