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Hewlett Packard Enterprise
L1 Technical Support Engineer - Switching
L1 Technical Support Engineer - Switching at HPE, Chennai. Provide Aruba AOS-CX/AOS-S support via phone/email. Troubleshoot network issues, manage cases, escalate to L2/L3. Requires 2yrs NOC/TAC experience, Bachelor's in IT/Networking.
Direct Hire
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
December 12, 2025
L1 Technical Support Engineer - Switching at Hewlett Packard Enterprise in Chennai, Tamil Nadu, India. The role involves providing technical support for Aruba Switching customers via phone, web, and email. The engineer will troubleshoot and resolve issues with Aruba AOS-CX and AOS-S platforms, and escalate to L2/L3 teams as needed.
Requirements
- Customer Case Management
- Technical Troubleshooting - Switching Focus
- Supported Products
- Core Troubleshooting Areas
- Diagnostic & Escalation Responsibilities
- Knowledge & Process Adherence
- Required Technical Skills (L1 Level)
- Soft Skills & Professional Competencies
- Education & Experience
- Preferred Certifications (Nice to Have)
- Key Performance Indicators (KPIs)
- Additional Skills
Benefits
- Health & Wellbeing
- Personal & Professional Development
- Unconditional Inclusion
Requirements Summary
2 years of experience in network operations, NOC, TAC support, or field networking. Bachelor's degree in Computer Science, IT, Networking, or related field
