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Hewlett Packard Enterprise
L1 Technical Support Engineer - Switching
L1 Technical Support Engineer - Switching at HPE in Chennai. Troubleshoot Aruba AOS-CX/AOS-S platforms, manage cases, isolate issues. 2+ yrs network ops/TAC experience required. Health benefits, professional development.
Direct Hire
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
December 12, 2025
The L1 Technical Support Engineer - Switching role serves as the first line of technical support for customers using HPE Aruba enterprise switching solutions. This role focuses on initial troubleshooting, issue isolation, basic configuration validation, and case triage for Aruba AOS-CX and AOS-S platforms.
Requirements
- Customer Case Management
- Technical Troubleshooting - Switching Focus
- Supported Products
- Core Troubleshooting Areas
- Diagnostic & Escalation Responsibilities
- Knowledge & Process Adherence
- Required Technical Skills (L1 Level)
- Soft Skills & Professional Competencies
Benefits
- Health & Wellbeing
- Personal & Professional Development
- Unconditional Inclusion
Requirements Summary
Requires 2 years of experience in network operations, NOC, TAC support, or field networking
