L2 Support Engineer

Toshiba is seeking a L2 Support Engineer to provide custom software solutions to retail clients, resolving technical issues and collaborating with internal and external teams. The role involves a fast-paced, customer-first environment and contributing to various ways to support Toshiba's clients. Success requires strong analytical, problem-solving, and communication skills.

Requirements

• Resolves technical challenges requiring basic programming knowledge.
• Identifies opportunities to leverage existing assets.
• Provides non-client-facing support for sales efforts.
• Performs as a Subject Matter Expert (SME) for one product line.
• Fluent English Language Speaking and written skills.

Benefits

• Hired directly by Toshiba and 100% under payroll.
• Benefits of the law (IMSS, INFONAVIT).
• Life insurance, major medical expenses with dental and visual coverage.
• Savings fund for employees, capped at the limit of the law.
• Grocery coupons.
• Pension plan.
• Christmas bonus days.
• Vacation and Floating days.