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Deutsche Bank
L3 Support, AVP
Join Deutsche Bank as an L3 Support, AVP in Pune. Leverage ServiceNow skills to ensure application stability. 9+ years experience required. Great benefits!
Direct Hire
Senior
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
July 8, 2025
As an L3 Support, AVP, you will play a pivotal role in ensuring the stability, performance, and reliability of multiple business-critical applications. You will act as the bridge between end users, L2 support, and software vendor engineering teams, ensuring timely resolution of incidents and proactive issue management.
Requirements
- At least 9+ years of experience diagnosing and resolving complex technical issues escalated from L1 and L2 support levels.
- Proficiency in Unix/Linux operating systems and Oracle Database management.
- Excellent knowledge of Unix/Linux, Webservices, messaging systems (JMS/MQ), and ticketing tools like ServiceNow.
Benefits
- Best in class leave policy
- Gender neutral parental leaves
- 100% reimbursement under childcare assistance benefit (gender neutral)
- Employee Assistance Program for you and your family members
- Comprehensive Hospitalization Insurance for you and your dependents
- Accident and Term life Insurance
- Complementary Health screening for 35 yrs. and above
Requirements Summary
9+ years of experience, Unix/Linux, Oracle, Webservices, messaging systems, and ticketing tools
