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NCR Corporation
L3 Technical Expert
Join NCR Corporation in Belgrade as an L3 Technical Expert. Leverage ServiceNow skills to resolve complex IT issues. Competitive salary and growth opportunities.
Direct Hire
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
July 31, 2025
NCR VOYIX Corporation is seeking a seasoned technical support professional with a minimum of 5 years' experience in a Senior Service Desk or L3 Support role. The ideal candidate will be highly skilled in diagnosing complex system issues, interpreting logs, and driving resolution across a diverse technology stack.
Requirements
- 5+ years in a senior technical support or L3 role, preferably in the Retail or Enterprise IT sector
- Deep expertise in Windows OS internals, event log analysis, and system diagnostics
- Familiarity with event/log management tools such as Fluent Bit, Logstash, Splunk, or Graylog
- Proficiency in PowerShell, Batch scripting, and automation using Power Apps or Power Automate
- Experience with technologies such as Java, ActiveMQ, SQLite, and ITSM tools (e.g., ServiceNow, Remedy)
- Strong analytical, communication, and customer service skills
- Ability to work independently, manage shifting priorities, and thrive in a fast-paced environment
Benefits
- Competitive salary
- Benefits package
- Opportunities for professional growth and development
Requirements Summary
5+ years of experience in senior technical support or L3 role, deep expertise in Windows OS internals, and strong analytical and communication skills
