The Customer Success Analyst II role involves customer-facing success management, requiring excellent team working skills, self-learning, and ability to enhance enduring relationships with key customer executives and operational staff.
Requirements
- Bachelor’s degree or 2-3 years of equivalent experience
- Demonstrated proficiencies with Microsoft Office Suite software, specifically Excel/PowerPoint/Teams
- Ability to work in a fast-paced environment with excellent time management and multi-tasking abilities
- Willingness to work non-standard business hours as required by customers
- Customer-facing communication acumen
- Experience with tools such as Smartsheets, Salesforce, Gainsight, ServiceNow, Remedy, Workday, and SharePoint
Benefits
- Private Health Insurance
- Employee Referral Bonus Program
- Wellbeing Resources
- Baby Bonus
- Life, Accident & Disability Insurance
- Numerous opportunities for internal career pathing and advancement
- Discounts for employees at NCR Atleos partners