Lab IT Support Engineer

Lab IT Support Engineer needs 7 years of experience to troubleshoot computer issues, implement validated data backup solutions, and support scientists with incident management, user support, and access management.

Requirements

• Outstanding computer troubleshooting skills for obscure issues
• Background with End-user Computing or Desktop Support skills
• Break/Fix consisting of 80% of a Lab Engineer's workload
• Understanding of hardware components and networking concepts
• Familiarity with the OSI model and ability to troubleshoot different network layers
• Knowledge and understanding of Active Directory
• D2D and/or project support
• AGILE ways of working necessary
• Background with computer security
• Previous experience with validated systems (GxP) a plus
• Microsoft Excel skills a plus
• In-depth knowledge in Microsoft OS including iOS and Linux a plus