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ServiceNow
LATAM Area Lead Customer Excellence Group
Join ServiceNow as LATAM Area Lead in Brasilia. Lead Customer Excellence, drive outcomes, and enhance product adoption. 12+ years in Customer Success required.
The Mothership
Expert/Leadership
ServiceNow Role Type:
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Job description
Posted on:
July 23, 2025
The LATAM Area Lead will be responsible for leading the Customer Excellence Group across Brazil and Mexico, managing a high-performing team, and driving customer outcomes. The leader will be accountable for improving technical health, accelerating product adoption, and ensuring renewals of Customer Success offerings.
Requirements
- 12+ years of experience leading Customer Success, Consulting, or related functions
- Proven track record of delivering on KPIs and managing large, cross-functional customer-facing teams
- Fluent in Portuguese; Spanish is a strong asset given Mexico responsibilities
Benefits
- Excellent salary and benefits package
- Opportunities for career growth and professional development
- Chance to work with a global market leader in the technology industry
Requirements Summary
12+ years of experience leading Customer Success, Consulting, or related functions, fluent in Portuguese and Spanish
