LATAM HR Connect Inquiry Management Generalist – C05

Provide operations support services, including customer support on HR related topics, process inquiries, and serve as instructor for HR systems and self-service options. Demonstrated problem-solving and decision-making skills, proficient in Microsoft Office, and consistent clear and concise communication.

Requirements

• Previous relevant experience in contact center (desirable)
• Knowledge in Workday and ServiceNow (desirable)
• Knowledge in HR (desirable)
• Intermediate English level (writing and spoken)
• Portuguese (desirable)
• Proficient in Microsoft Office
• Proven organization and time management skills
• Demonstrated problem-solving and decision-making skills
• Consistently demonstrates clear and concise written and verbal communication skills
• Experience in customer service