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Citi
LATAM HR Connect Inquiry Management Generalist – C05
Join Citi as a LATAM HR Connect Inquiry Management Generalist in Heredia, Costa Rica. Leverage ServiceNow and Workday skills to support HR inquiries. Entry-level, English required.
Direct Hire
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
July 29, 2025
Provide operations support services, including customer support on HR related topics, process inquiries, and serve as instructor for HR systems and self-service options. Demonstrated problem-solving and decision-making skills, proficient in Microsoft Office, and consistent clear and concise communication.
Requirements
- Previous relevant experience in contact center (desirable)
- Knowledge in Workday and ServiceNow (desirable)
- Knowledge in HR (desirable)
- Intermediate English level (writing and spoken)
- Portuguese (desirable)
- Proficient in Microsoft Office
- Proven organization and time management skills
- Demonstrated problem-solving and decision-making skills
- Consistently demonstrates clear and concise written and verbal communication skills
- Experience in customer service
Requirements Summary
Entry-level position, intermediate English level, previous relevant experience in contact center
