Lead Administrator - L1 at Wipro, Hyderabad. Manage ServiceNow ITSM operations, architecture, and upgrades. 5-8 years experience required.
The Lead Administrator - L1 role involves providing technical expertise in architecture planning and design, managing day-to-day operations, and leading structural/architectural design of platforms/middleware/database/back up. It also includes managing upgradations, migration, maintenance, backup, installation, and configuration functions, as well as developing shift rosters and creating SOPs.