Lead Administrator, ServiceNow Platform

Bank of America is seeking a Lead Administrator for the ServiceNow Platform to maintain and support the platform, lead and mentor a team, and respond to incidents and issues. The role is responsible for managing day-to-day activities, supervising work processes, and providing leadership and direction to team members.

Requirements

• Minimum of 5+ years of experience in ServiceNow development and engineering with emphasis on platform management.
• Active and verifiable ServiceNow Certified System Administrator (CSA) certification.
• Proven experience as an administrator in highly regulated environments.
• Experience in maintaining multiple ServiceNow environments.
• Experience monitoring and maintaining ServiceNow products, supporting software engineering, maximizing data processing systems, building cloud-compatible services, and operating within an enterprise IT lifecycle.
• Experience supporting ServiceNow integrations for security, risk, and compliance.
• Experience with ServiceNow instance cloning and management.
• Experience maintaining both Windows and Linux MID servers.

Benefits

• Discretionary incentive eligible
• Eligible for annual discretionary award based on overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.
• Industry-leading benefits
• Access to paid time off
• Resources and support to make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.