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AIA
Lead Analyst, Data and Service Operations
Lead Analyst, Data and Service Operations at AIA, Kuala Lumpur. Oversee incidents in ServiceNow, requiring 2+ years in ITSM and ITIL certification. 24/7 shifts.
Direct Hire
Entry Level
ServiceNow Role Type:
Implementer
ServiceNow Modules:
DevOps
IT Service Management
Service Catalog
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
June 10, 2025
AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative. The Lead Analyst, Data and Service Operations will lead the coordination and responding to all incidents and service requests pertaining to Group and Local BU data centre management and cloud managed services.
Requirements
- 2+ years relevant experience in managing large enterprise technology Service Management functions, Customer Service or Service Desk
- 1+ years relevant experience in using ITSM tools ie. ServiceNow, BMC etc
- Diploma in Business IT or Computing
- Able to work on shift 24/7
- Demonstrable track of IT Service Management processes implementation and transformation and enterprise scale
- Good understanding and proven experience in ITSM implementation in a multi-site environment
- Proven experience plus qualification in ITIL
- Sound understanding of IT operating model design and best practices
- Sound experience in using MS Teams
Requirements Summary
2+ years of experience in managing large enterprise technology Service Management functions, 1+ years of experience in using ITSM tools, Diploma in Business IT or Computing
