Lead Analyst, Data and Service Operations

AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative. The IT Operation Support Centre Lead Analyst is responsible for leading the coordination and responding to all incidents and service requests pertaining to Group and Local BU data centre management and cloud managed services.

Requirements

• 2+ years relevant experience in managing large enterprise technology Service Management functions, Customer Service or Service Desk
• 1+ years relevant experience in using ITSM tools ie. ServiceNow, BMC etc
• Diploma in Business IT or Computing
• Able to work on shift 24/7
• Demonstrable track of IT Service Management processes implementation and transformation and enterprise scale
• Good understanding and proven experience in ITSM implementation in a multi-site environment
• Proven experience plus qualification in ITIL
• Sound understanding of IT operating model design and best practices
• Sound experience in using MS Teams

Benefits

• Build a career with us as we help our customers and the community live healthier, longer, better lives
• Endless opportunities to learn, contribute and thrive in a dynamic and exciting environment