AIA

Lead Analyst, Data and Service Operations

Lead Analyst, Data and Service Operations at AIA in Kuala Lumpur. Oversee ITSM with ServiceNow, manage incidents, and enhance service delivery. ITIL certified preferred.

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Direct Hire
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Entry Level
ServiceNow Role Type:
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Implementer
ServiceNow Modules:
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DevOps
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IT Service Management
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Service Catalog
ServiceNow Certifications (nice to have):
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Certified Implementation Specialist - IT Service Management

Job description

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Posted on:
 
June 10, 2025

AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative. The IT Operation Support Centre Lead Analyst is responsible for leading the coordination and responding to all incidents and service requests pertaining to Group and Local BU data centre management and cloud managed services.

Requirements

  • 2+ years relevant experience in managing large enterprise technology Service Management functions, Customer Service or Service Desk
  • 1+ years relevant experience in using ITSM tools ie. ServiceNow, BMC etc
  • Diploma in Business IT or Computing
  • Able to work on shift 24/7
  • Demonstrable track of IT Service Management processes implementation and transformation and enterprise scale
  • Good understanding and proven experience in ITSM implementation in a multi-site environment
  • Proven experience plus qualification in ITIL
  • Sound understanding of IT operating model design and best practices
  • Sound experience in using MS Teams

Benefits

  • Build a career with us as we help our customers and the community live healthier, longer, better lives
  • Endless opportunities to learn, contribute and thrive in a dynamic and exciting environment

Requirements Summary

2+ years experience in managing large enterprise technology Service Management functions, Diploma in Business IT or Computing, and ability to work on shift 24/7