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AIA
Lead Analyst, Data and Service Operations
Lead Analyst, Data and Service Operations at AIA in Kuala Lumpur. Manage incidents using ServiceNow, enhance service delivery, and drive innovation. Benefits include growth opportunities.
Direct Hire
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
DevOps
IT Service Management
Service Catalog
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
June 10, 2025
AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives. We are looking for a Lead Analyst to shape a better tomorrow by leading the coordination and responding to all incidents and service requests pertaining to Group and Local BU data centre management and cloud managed services.
Requirements
- Experience in managing large enterprise technology Service Management functions, Customer Service or Service Desk
- 1+ years relevant experience in using ITSM tools ie. ServiceNow, BMC etc
- Diploma in Business IT or Computing
Benefits
- Job in a dynamic and exciting environment with endless opportunities to learn, contribute and thrive
- Ability to shape a better tomorrow by contributing to the lives of millions of people, every day
Requirements Summary
2+ years experience in managing large enterprise technology Service Management functions, 1+ years experience in using ITSM tools, Diploma in Business IT or Computing
