Lead Incident Management Associate

DTCC is seeking a Lead Incident Management Associate to join their Enterprise Product & Platform Engineering team. The successful candidate will own and manage key processes around Incident Management, facilitate incident management conference bridges, and contribute to the development and revision of relevant policies and processes. The role requires a minimum of 6 years of related experience and proficiency in Incident Management or similar critical facility environment.

Requirements

• Minimum of 6 years of related experience
• Proficiency in Incident Management or similar critical facility environment
• Bachelor's degree preferred or equivalent experience
• Consistent track record for 5 years in management role with experience handling major incidents and leading crisis events
• Experience in IT service management and ITIL processes
• Identify and implement efficiencies and improvements to IT Service Management standard processes and procedures
• Excellent communication and coordination skills and ability to meet with clients, present to senior management and provide updates to regulators / supervisors
• Ability to work with cross-functional teams and manage multiple tasks simultaneously to achieve organization goals
• Experience initiating Continuous Improvement Projects and passionate about building an innovative culture
• Knowledge and familiarity with AWS & Microsoft O365, and ITSM tools such as ServiceNow
• Experience working with Excel or other analysis tools to complete analysis of historical incidents, alerts, problems to identify hotspots
• General technical background in incident management, OSI layer analysis, CI/CD, SDLC, database, Mainframe, MQ, Networks, and Cyber

Benefits

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.