Lead ITSM Architect - NESO

We are seeking a skilled Lead IT Service Management (ITSM) Architect with ServiceNow expertise to drive a critical transformation program within our IT organization. You will shape the future of our IT operations by delivering ServiceNow platform capabilities, ensuring seamless integration, ITSM process optimization, and the overall alignment with organizational objectives.

Requirements

• Significant experience in ITSM architecture, particularly with ServiceNow
• Deep knowledge of the ServiceNow product, ITSM modules, platform capabilities, integrations, and best practices
• Extensive knowledge of ITIL v3/v4 frameworks and their application within ServiceNow
• Understanding of AIOps concepts, including machine learning, predictive analytics, and automation
• Exceptional leadership, communication, and people skills, with the ability to influence stakeholders at all levels
• Ability to translate complex technical concepts into clear, concise, and actionable plans for diverse audiences

Benefits

• A competitive salary between £72,000 - £80,000 per annum
• Bonus of up to 15% of salary for stretch performance
• 28 days annual leave as standard
• Competitive contributory pension scheme where company doubles match employee contribution to a maximum company contribution of 12%
• Comprehensive benefits package tailored to support well-being and professional success