Lead, Service Desk

The Service Desk Team Lead is responsible for the day-to-day operation of the service desk, ensuring customer requirements are met and high-quality service is delivered. This role involves managing incidents, escalating issues, handling client communications, and serving as a subject matter expert for various technologies. The team lead will also contribute to documentation, team development, and strategic business alignment.

Requirements

• Leading the day-to-day success of the service desk
• Ensuring knowledge articles are up to date and accurate
• Overseeing scheduling and managing call outs
• Acting as the point of contact for all customer support communications
• Handling Management & Client Escalations
• Working with the Service Desk Analysts
• Monitoring progress and encouraging team development

Benefits

• Comprehensive benefits package
• Competitive salaries
• Corporate Plus membership
• Diverse and inclusive community