Lead Solution Engineer

The Lead Solution Engineer will present product offerings and architecture to prospects and customers, removing technical objections and demonstrating business value. They will analyze service needs and requirements, recommend solutions, and discuss industry best practices. The role requires a strong desire to leverage technical and sales skills, including the ability to solicit business requirements and develop a technical sales strategy.

Requirements

• 3+ years of experience with PreSales and Services Industry
• Experience in Customer Service, Contact Centers, or Field Service industries is a plus
• Understanding of the Salesforce product suite and platform
• Knowledge of related applications, relational database and web technology
• Basic programming experience in HTML and other web based technologies is an advantage
• Workflow / BPM / integration experience
• Past experience with one or more of the following CRM solutions: ServiceNow, RightNow, Microsoft, Siebel, Oracle on Demand, SAP, Pegasystems, Back­-office / ERP systems, Cisco, Genesys, or other telephony solutions
• Some domestic travel is required

Benefits

• Equality in communities and workplaces
• Equal pay
• Employee resource groups
• Inclusive benefits
• Accommodations for employees with disabilities