Senior Service Desk Technician

Convatec is a global medical products and technologies company looking for a Senior Service Desk Technician to provide advanced technical support and guidance to Level 1-2 Service Desk Technicians. The role involves working closely with Team Leaders to optimize support operations, suggesting improvements and driving efficiency. The ideal candidate will have a minimum of 3-4 years of experience in IT support roles, advanced proficiency in Microsoft applications, infrastructure, and operating systems, and excellent analytical and problem-solving abilities.

Requirements

• Minimum 3-4 years of experience in IT support roles including at a level 2 position, with proven expertise in handling complex technical issues.
• Advanced proficiency in Microsoft applications, infrastructure, and operating systems.
• Extensive experience with Windows OS, Active Directory/SCCM, and other related tools, as well as in-depth knowledge of ServiceNow or other ticketing system.
• Excellent analytical and problem-solving abilities to address intricate technical challenges.
• Strong leadership and teamwork skills to work effectively with Team Leaders and mentor junior technicians.
• Advanced English language skills are mandatory for all regions (EMEA, APAC, and AMERICAS).
• Proficiency in Spanish and Portuguese for the AMERICAS region.

Benefits

• Opportunity to work with a global company making a difference in people's lives
• Chance to develop leadership and coaching skills
• Collaborative and dynamic work environment
• Opportunities for growth and professional development
• Competitive salary and benefits package