.svg)
HOLCIM Group
Local End User Analyst Service Desk
Join HOLCIM Group in Košice as a Local End User Analyst Service Desk. Leverage ServiceNow skills to resolve IT issues, manage requests, and support employees. Benefits include bonuses, flexible hours, and mental health support.
Direct Hire
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Service Catalog
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
July 20, 2025
As an IT Service Desk Support, you'll be the go-to person for helping Holcim Employees solve their IT issues and requests quickly and clearly. Your responsibilities will include handling incoming incidents and service requests, managing employee lifecycle tasks, and creating and maintaining knowledge documentation.
Requirements
- Completed high school diploma or University Degree in Computer Science or related area
- English and Italian/French - upper intermediate (B2)
- Minimum of 3 years of hands-on experience in IT Service Management or End employee Support
- Strong troubleshooting skills with solid knowledge of ITSM tools (e.g., ServiceNow), ITIL processes, and remote support tools like Bomgar
- Confident handling of Windows, iOS, Android operating systems and common applications such as Google Workspace and Microsoft Office
- Basic understanding of networks (IP, DNS, DHCP, LAN/WAN) and IT security principles
Benefits
- Annual 5% Bonus
- Grade-Related Bonus
- Employee Referral Program
- Supplementary Pension Fund
- Working Anniversary Awards
- Flexible Working Hours
- Hybrid Contract
- Sick Days
- Mental Health Support
- Multisport Card
Requirements Summary
High school diploma or University Degree in Computer Science, 3 years of IT experience, strong troubleshooting skills, confident handling of operating systems and common applications
