Machine Learning Quality Engineer

ServiceNow is a global market leader in AI-enhanced technology, bringing innovative solutions to over 8,100 customers. As a Machine Learning Quality Engineer, you will work on our Conversational AI team, providing a comprehensive platform for automating customer interactions and improving user accessibility.

Requirements

• Experience in quality assurance and/or application development
• Strong test automation skills in Java / Python
• Hands-on experience testing large-scale, production systems in Python or Java
• Excellent communication, reporting and problem-solving skills
• Ability to take a project from scoping the requirements and building the test cases
• Maintain existing automation test frameworks
• Familiarity with testing AI/ML models and evaluation of the model quality
• Ability to review results from the test set and create defects based on result patterns
• Work with developers to design specific testing strategies for features being developed and automate them
• Create comprehensive test plans; execute and automate them
• Partner with the engineering organizations in troubleshooting or addressing issues with applications and dev/test environments
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving

Benefits

• base pay of $123,500 - $191,500, plus equity (when applicable), variable/incentive compensation and benefits
• health plans, including flexible spending accounts
• a 401(k) Plan with company match
• ESPP
• matching donations
• a flexible time away plan and family leave programs