ServiceNow

Machine Learning Quality Engineer

Join ServiceNow as a Machine Learning Quality Engineer in Santa Clara, CA. Leverage ServiceNow skills to enhance AI/ML testing, ensuring quality in customer interactions. Competitive pay and benefits included.

Department - JobBoardly X Webflow Template
The Mothership
Job Level - JobBoardly X Webflow Template
Entry Level
ServiceNow Role Type:
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Application Developer
ServiceNow Modules:
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Predictive Intelligence
ServiceNow Certifications (nice to have):

Job description

Date - JobBoardly X Webflow Template
Posted on:
 
June 19, 2025

ServiceNow is a global market leader in AI-enhanced technology, bringing innovative solutions to over 8,100 customers. As a Machine Learning Quality Engineer, you will work on our Conversational AI team, providing a comprehensive platform for automating customer interactions and improving user accessibility.

Requirements

  • Experience in quality assurance and/or application development
  • Strong test automation skills in Java / Python
  • Hands-on experience testing large-scale, production systems in Python or Java
  • Excellent communication, reporting and problem-solving skills
  • Ability to take a project from scoping the requirements and building the test cases
  • Maintain existing automation test frameworks
  • Familiarity with testing AI/ML models and evaluation of the model quality
  • Ability to review results from the test set and create defects based on result patterns
  • Work with developers to design specific testing strategies for features being developed and automate them
  • Create comprehensive test plans; execute and automate them
  • Partner with the engineering organizations in troubleshooting or addressing issues with applications and dev/test environments
  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving

Benefits

  • base pay of $123,500 - $191,500, plus equity (when applicable), variable/incentive compensation and benefits
  • health plans, including flexible spending accounts
  • a 401(k) Plan with company match
  • ESPP
  • matching donations
  • a flexible time away plan and family leave programs

Requirements Summary

2+ years of experience with technologies relevant to SN, Quality engineering and coding skills with high-quality results. Bachelor's degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience