Major Incident and Problem Manager Lead

At Jabil we strive to make ANYTHING POSSIBLE and EVERYTHING BETTER. We are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, manufacturing, and supply chain solutions. This role serves as a strategic liaison between IT and business units, driving alignment between technology solutions and business goals, while also overseeing the effective handling of Major Incidents (MI) and Problem Management (PRB) processes.

Requirements

• Strong technical and strategic acumen, with a proven ability to align IT services with business objectives.
• Extensive experience in global IT project and service management.
• Strong stakeholder management and communication skills.
• Demonstrated leadership in managing cross-functional teams and vendor relationships.
• Expertise in major incident and problem management practices.
• In-depth knowledge of root cause analysis methodologies and continuous improvement tools.
• Strong understanding of IT policies, licensing, contracts, and compliance.
• Familiarity with ServiceNow and related ITSM platforms.

Benefits

• Equal opportunity employer
• Accessibility accommodation for qualified individuals with disabilities