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Experian
Major Incident Manager
Join Experian as a Major Incident Manager in Sofia. Lead critical incidents using ServiceNow, ensuring resolution and client satisfaction. ITIL certified required. Benefits include flexible hours, 25 vacation days, and a supportive work environment.
Direct Hire
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Incident Management
Problem Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
May 14, 2025
As a Major Incident Manager, you will lead Critical and Major Incidents from detection through to resolution and handover to our Problem Management Team. You will work aligned to UK Service hours and take part in on-call rota to provide a 24*7 service for our clients.
Requirements
- 4+ years of proven incident management experience
- ITIL v3 or v4 Qualification
- Strong stakeholder management skills
- Experience working with IT Service Management (ITSM) tools and platforms, including ServiceNow
- Experience in one or more domains of operational risk
Benefits
- Personal Development - career pathway for professional growth
- Work environment - excellent work conditions with friendly environment, recognized strong team spirit
- Social benefit package including life insurance, food vouchers, additional health insurance
- Work-life balance - 25 days paid vacation, 1 additional day off for your birthday and extra 3 paid days for participation in Social responsibility event
- Opportunity for Flexible working hours and Home Office
Requirements Summary
4+ years of incident management experience, ITIL v3 or v4 Qualification, strong stakeholder management skills
