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Major Incident Manager
Join M&S as a Major Incident Manager in the UK. Lead critical incidents using ServiceNow, ensuring swift service restoration. ITIL expertise required. Benefits include competitive holidays and wellness support.
Direct Hire
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
August 26, 2025
M&S is seeking a Major Incident Manager to lead critical and major incidents, ensuring service restoration and promoting a proactive approach to incident management. The role involves leading cross-functional teams, communicating effectively with stakeholders, and maintaining a structured approach during high-pressure situations. M&S is committed to diversity and inclusion and offers a wide range of benefits.
Requirements
- Operate within a 24/7 shift and On Call environment
- Demonstrable experience in leading Critical and Major Incidents in complex environments
- Strong understanding of ITIL-based Incident Management
- Solid technical knowledge of IT infrastructure, application support, and network operations
- Experience with IT Service Management tools like ServiceNow / BMC Helix
- Experience with monitoring and Event tools like PagerDuty, Netcool, HPTemip
Benefits
- Competitive holiday entitlement
- Defined Contribution Pension Scheme
- Life Assurance
- Parental Leave
- Discretionary Bonus schemes
- Welbeing Support
- Charity volunteer day
Requirements Summary
Led critical incidents. Strong ITIL understanding. Solid tech knowledge & tools exp. Experience with ServiceNow/BMC Helix & monitoring tools
Apply now
United Kingdom
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United Kingdom
United Kingdom
Entry Level
Hybrid
Full Time
