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ServiceNow
Major Incident Manager
Join ServiceNow as a Major Incident Manager in Orlando, FL. Leverage your crisis management skills to resolve critical issues, ensuring customer satisfaction.
The Mothership
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
April 30, 2025
ServiceNow is looking for a Major Incident Manager to manage the resolution of technical problems with serious consequences to ServiceNow or its customers. The role requires collaboration with the entire organization to drive action and foster growth, and involves working outside of normal business hours as needed.
Requirements
- Minimum of 4 year’s experience in critical/crisis situation management for technical customer escalations
- Bachelor’s degree in business, computer science, engineering or related field or equivalent experience
- Excellent communication skills (both verbal and written)
- Experience supporting and managing technical environments; demonstrated leadership skills under fast-paced, highly dynamic situations
Benefits
- Competitive compensation
- Generous benefits
- Professional atmosphere
Requirements Summary
4+ years of experience in critical/crisis situation management, Bachelor’s degree in business or related field, Excellent communication skills
