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Performance Team
Major Incident Manager
Join Performance Team as a Major Incident Manager in Mexico City. Leverage ServiceNow skills to lead IT resolutions, ensuring minimal disruption. 10+ years in IT required. Benefits include bonuses, flexible work, and major medical insurance.
Direct Hire
Senior
ServiceNow Role Type:
ServiceNow Modules:
DevOps
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
April 7, 2025
Major Incident Manager to join our Technology Operations Centre in Mexico City, leading critical IT resolutions and ensuring minimal business disruption.
Requirements
- 10+ years of experience in SRE, DevOps, IT Service Management, or IT Operations
- Proven expertise in major incident management within large-scale enterprise environments
- Hands-on experience with ServiceNow and Jira
Benefits
- Annual bonus
- Recognitions programs
- 13% Savings Fund, based on monthly salary (terms apply)
- 30-Day Bonus (Aguinaldo)
- 50% Vacation Premium (Gross)
- 10% Food Vouchers, based on monthly salary, (terms apply)
- Flexible work
- Internet Allowance (for positions in flexible work)
- Birthday Bonus
- Marriage Bonus
- Child Birth Bonus
- Extended Maternity Leave
- Major Medical Insurance for employee, spouse & children
- Life Insurance
- Employee Assistance Program Legal, Financial & Psychological for the employee and those you live with (roomies, family, friends, etc.).
- Wellhub Membership
Requirements Summary
10+ years of experience in SRE, DevOps, IT Service Management, or IT Operations; Proven expertise in major incident management within large-scale enterprise environments; Hands-on experience with ServiceNow and Jira
