Major Incident Manager (Remote)

Availity delivers revenue cycle and related business solutions for health care professionals. We're a global team united by a powerful mission to bring the focus back to what truly matters – patient care.

Requirements

• Technical Acumen: Strong understanding of SaaS operations, IT infrastructure, AWS/Azure cloud services, monitoring tools Splunk and New Relic, automation, scripting, process improvement, and service management frameworks (e.g., ITIL).
• Strong Analytical Thinking: Ability to assess complex technical situations and make quick, informed decisions under pressure.
• Excellent Communication Skills: Skilled at delivering clear, concise information to technical and non-technical audiences verbally and in writing.
• Leadership: Proven ability to lead and drive cross-functional teams in high-stress environments while managing expectations from the c-suite.
• Problem-Solving: Demonstrated capability to identify solutions and drive resolution in urgent situations.
• Attention to Detail: Thorough documentation and tracking of incident progress within ServiceNow Major Incident Workbench.
• Familiarity with observability tools, and skill at interpreting data from those tools.
• Time Management: Ability to prioritize tasks and manage multiple incidents simultaneously.

Benefits

• Competitive salary
• Bonus structure
• Generous HSA company contribution
• Healthcare
• Vision
• Dental benefits
• 401k match program
• Unlimited PTO for salaried associates + 9 paid holidays
• Hourly associates start at 19 days of PTO and go up from there with all the same holiday benefits
• Education reimbursement
• Paid Parental Leave for both moms and dads, both birth parents and adoptive parents
• Reimbursement up to $250/year for gym memberships, participation in racing events, weight management programs, etc.