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Carrier
Major Incident & Problem Manager
Join Carrier as a Major Incident & Problem Manager in Santa Catarina. Leverage your ServiceNow expertise and ITIL knowledge to enhance incident management processes. Benefits include health insurance and professional development.
Direct Hire
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Incident Management
Problem Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
April 15, 2025
Carrier Global Corporation is seeking an experienced Major Incident & Problem Manager to create, implement, and support key elements of our Service Excellence strategy. The role assumes a high degree of knowledge in the ServiceNow platform and extensive knowledge of Major Incident & Problem Management processes and procedures.
Requirements
- Bachelor’s Degree in Computer Science, Management of Information Systems, or related business discipline(s)
- 4 - 7 years of major incident management & problem management experience in IT
- Strong understanding of Incident &Problem Management methodologies and best practices (ITIL) as well as experience developing and enhancing complex processes
- Strong understanding of ServiceNow ITSM Process
- Ability to organize and prioritize workflow and to meet established timeframes and deadlines
- Ability to build and maintain customer relationships, be a team player, meet deadlines and adjust to changing priorities
Benefits
- Health insurance
- Professional development opportunities
Requirements Summary
Bachelor’s degree in Computer Science or related field, 4-7 years of experience in major incident management, strong understanding of ITIL and ServiceNow
