Managed Service Manager

Devoteam is a leading consulting firm focused on digital strategy, tech platforms, and cybersecurity. A Managed Services Manager plays a critical role in ensuring the smooth delivery and ongoing optimization of IT services to clients.

Requirements

• Bachelor's degree in Information Technology, Computer Science, or a related field
• Proven experience in managed services management, preferably in an IT consulting environment
• Strong understanding of IT infrastructure, networking, and security
• Experience with service management tools and systems (e.g., ServiceNow, ConnectWise, etc.)
• Excellent communication, interpersonal, and client management skills
• Strong leadership and team management skills
• Ability to work in a fast-paced and dynamic environment
• Strong problem-solving and analytical skills
• ITIL certification is often preferred
• Project management experience is a plus