Manager - Customer Success Guides

This role as Customer Success Guide Manager within the Customer Excellence Group, based in Dublin, Ireland, focuses on driving customer success and growth for ServiceNow's clients, especially within the EMEA region. The manager will lead a team responsible for onboarding new customers, coaching, and managing the performance of a portfolio of clients. This position involves strategic collaboration with the Success Centre and navigating complex organizational structures.

Requirements

• Leverage AI into work processes, decision-making, or problem-solving.
• Led and grown a team of individual contributors.
• Understand digital and AI technologies.
• Manage operational aspects of the team.
• Develop executive relationships.
• Program management experience (passion for customer success and productivity).