Manager - End User Technical Support

We are seeking a Manager - End User Technical Support to contribute to the overall success of the Employee IT Service Desk in Colombia, ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives.

Requirements

• 3-5 years of customer service experience
• 1-2 years of understanding BNS standards and methodology
• 3-5 years of experience working in IT environment
• 3-5 years of experience working with PC hardware and software
• Strong communication skills (written and verbal)
• Knowledge of ServiceNow and ITIL
• Experience leading teams (min 2 years)
• Advanced English level

Benefits

• Competitive benefits
• Inclusive, positive work environment