.svg)
Wynn Resorts
Manager - IT Operations
Join Wynn Resorts in Las Vegas as IT Operations Manager. Oversee Service Desk, lead Level 1 support, and leverage ServiceNow expertise. 8+ years IT experience required.
Direct Hire
Senior
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
July 15, 2025
The IT Service Desk Manager role is responsible for managing all Level 1 support staff and overseeing day-to-day support activities for the IT Service Desk.
Requirements
- 8+ years of experience in Information Technology (IT) operations and/or Service Desk management
- 3+ years of experience in a supervisor role within an IT role
- Expert knowledge of current technologies and hardware capabilities of personal computers, local area networks, and wide area networks
Benefits
- Excellent customer service skills
- Familiarity with ServiceNow
- Knowledge of internal IT audit and SOX procedures and processes
Requirements Summary
8+ years of IT experience, 3+ years of supervisor experience, expert knowledge of current technologies
