.svg)
Saviynt
Manager, Customer Support
Manager, Customer Support at Saviynt (Bengaluru). Lead technical support team in 24/7 environment. Requires 7-10 yrs support experience, 3-5 yrs management, IAM/ServiceNow expertise, strong leadership & escalation handling skills.
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
July 31, 2025
We are seeking an experienced Manager to lead and manage a high-performing technical support team operating during night shifts. The ideal candidate will possess strong leadership skills, extensive experience in managing technical support operations, and be willing to work in a 24x7 environment to ensure seamless customer service delivery, supporting global customers and ensuring timely, high-quality resolutions.
Requirements
- 7-10 years of experience in technical support
- At least 3-5 years in a managerial or senior role
- Proven track record of managing teams in a 24x7 support environment
- Experience in IAM/IGA technologies (such as AD, LDAP, SAP, SQL databases, ServiceNow) is highly desirable
- Strong people management skills
- Demonstrated ability to handle customer escalations effectively
- Strong analytical and troubleshooting skills
- Excellent verbal and written communication skills
- Experience in defining and optimizing support processes and performance metrics
- Willingness to work night shifts and flexible hours
Requirements Summary
7-10 years of technical support experience, including 3-5 years in a managerial role. Proven ability to manage teams in a 24/7 support environment with strong leadership, analytical, and communication skills. Bachelor's degree required
