Manager, Data and Service Operations

Shape a better tomorrow by joining AIA Digital+ as a Manager, Data and Service Operations. This role involves managing IT incidents, data mining, and analytics to support management decision-making. The ideal candidate will combine technical expertise with analytical skills to enhance service delivery and contribute to continuous improvement initiatives.

Requirements

• 4+ years relevant experience in managing large enterprise technology Service Management functions
• 2+ years relevant experience in using ITSM tools ie. ServiceNow, BMC etc
• Degree or Diploma in Business IT or Computing
• Able to standby 24/7 in the event of Major Incident/Crisis
• Demonstrable track of IT Service Management processes implementation and transformation and enterprise scale
• Excellent understanding and proven experience in ITSM implementation in a multi-site environment
• Proven experience plus qualification in ITIL
• Experience of leading and process transformation in a decentralized organization, preferably within a Group / Regional Office where delivery is through influence rather than direct control
• Sound understanding of IT operating model design and best practices
• Certification, ITIL or Others
• Sound experience in using MS Teams

Benefits

• Build a career with us as we help our customers and the community live healthier, longer, better lives.
• Opportunities to learn, contribute and thrive in a dynamic and exciting environment.
• Endless opportunities to grow and develop in a technology, digital and analytics innovation hub.