AIA

Manager, Data and Service Operations

Join AIA in Kuala Lumpur as a Manager, Data and Service Operations. Leverage ServiceNow for ITSM, data analytics, and incident management. ITIL certified preferred.

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Direct Hire
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Mid-Level
ServiceNow Role Type:
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Implementer
ServiceNow Modules:
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DevOps
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IT Service Management
ServiceNow Certifications (nice to have):
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Certified Implementation Specialist - IT Service Management

Job description

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Posted on:
 
June 10, 2025

Shape a better tomorrow by joining AIA Digital+ as a Manager, Data and Service Operations. This role involves managing IT incidents, data mining, and analytics to support management decision-making. The ideal candidate will combine technical expertise with analytical skills to enhance service delivery and contribute to continuous improvement initiatives.

Requirements

  • 4+ years relevant experience in managing large enterprise technology Service Management functions
  • 2+ years relevant experience in using ITSM tools ie. ServiceNow, BMC etc
  • Degree or Diploma in Business IT or Computing
  • Able to standby 24/7 in the event of Major Incident/Crisis
  • Demonstrable track of IT Service Management processes implementation and transformation and enterprise scale
  • Excellent understanding and proven experience in ITSM implementation in a multi-site environment
  • Proven experience plus qualification in ITIL
  • Experience of leading and process transformation in a decentralized organization, preferably within a Group / Regional Office where delivery is through influence rather than direct control
  • Sound understanding of IT operating model design and best practices
  • Certification, ITIL or Others
  • Sound experience in using MS Teams

Benefits

  • Build a career with us as we help our customers and the community live healthier, longer, better lives.
  • Opportunities to learn, contribute and thrive in a dynamic and exciting environment.
  • Endless opportunities to grow and develop in a technology, digital and analytics innovation hub.

Requirements Summary

4+ years of experience in IT Service Management, ITIL certification, and experience with ITSM tools