Shape a better tomorrow by joining AIA Digital+ as a Manager, Data and Service Operations. This role involves managing IT incidents, data mining, and analytics to support management decision-making. The ideal candidate will combine technical expertise with analytical skills to enhance service delivery and contribute to continuous improvement initiatives.
Requirements
- 4+ years relevant experience in managing large enterprise technology Service Management functions
- 2+ years relevant experience in using ITSM tools ie. ServiceNow, BMC etc
- Degree or Diploma in Business IT or Computing
- Able to standby 24/7 in the event of Major Incident/Crisis
- Demonstrable track of IT Service Management processes implementation and transformation and enterprise scale
- Excellent understanding and proven experience in ITSM implementation in a multi-site environment
- Proven experience plus qualification in ITIL
- Experience of leading and process transformation in a decentralized organization, preferably within a Group / Regional Office where delivery is through influence rather than direct control
- Sound understanding of IT operating model design and best practices
- Certification, ITIL or Others
- Sound experience in using MS Teams
Benefits
- Build a career with us as we help our customers and the community live healthier, longer, better lives.
- Opportunities to learn, contribute and thrive in a dynamic and exciting environment.
- Endless opportunities to grow and develop in a technology, digital and analytics innovation hub.