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ServiceNow
Manager, Expert Services Management – ITAM/ITOM
Join ServiceNow in Orlando as a Manager, Expert Services Management (ITAM/ITOM). Lead a team, enhance customer satisfaction, and leverage ServiceNow skills. Competitive salary and growth opportunities.
The Mothership
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
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ServiceNow Certifications (nice to have):
Job description
Posted on:
September 23, 2025
ServiceNow is seeking a Manager for their Expert Services organization within AMS, focused on leading a team of Business and Technical Consultants. This role involves consulting, advisory guidance, and implementation of ServiceNow's core platform capabilities (ITOM and ITAM). The ideal candidate will focus on customer satisfaction, product adoption, and team development, seeking a path to become a ServiceNow champion.
Requirements
- Significant consulting experience for complex, global delivery organizations
- Technical delivery and architectural experience with ServiceNow Platform capabilities (ITOM and/or ITAM)
- Familiarity with resource management
- Excellent interpersonal skills, customer-centric attitude
- Strong organizational and time management skills
- Experience monitoring and summarizing business and financial metrics
- Proactive attitude, critical thinking, problem solving, escalation, and conflict resolution
- Excellent communication and presentation skills
Benefits
- Competitive salary
- Comprehensive benefits package
- Opportunities for growth
Requirements Summary
Expert experience with ServiceNow Platform, consulting experience, strong organizational skills, and excellent communication. Experience in leadership is also crucial
