Manager, IT Operations and Desktop Support

The Manager of IT Operations and Desktop Support leads a team to oversee computing infrastructure, including business systems, servers, networks, databases, security, and workstations. The role involves coordinating activities between teams, managing operations, ensuring system availability, and providing effective management of the operational environment. Responsibilities include plan and manage tech operations, and maintain IT teams and monitor their progress. The position requires experience with ITIL systems and is ideally in a US-based location.

Requirements

• Identify and improve process deficiencies.
• Oversee development and management of ITIL systems (ServiceNow).
• Manage Level 1-3 Service Desk and Desktop Support teams.
• Maintain alerting processes and monitor performance.
• Interview, hire, train, and manage team performance.
• Manage technical projects, data center operations, and help desk/desktop support.
• Maintain accurate documentation.
• Stay current with IT marketplace developments.