.svg)
LightEdge Solutions
Manager of Triage & Support
Manager of Triage & Support at LightEdge Solutions, Kansas City, MO. Lead support teams, drive performance via data analysis & process design. Requires 5+ yrs technical support, 2+ yrs management, 24x7 team experience. PTO, 401k, retirement.
Consulting
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
November 4, 2025
Lightedge Solutions is developing IT solutions that will propel businesses forward over the next 10 years. The Manager of Triage & Support will lead the Support teams to ensure that every customer interaction is upholding Lightedge’s customer-centric culture, drive performance improvement through data analysis, process design, coaching, and customer service training.
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
Requirements Summary
5+ years of experience in Technical Support, 2+ years in a management role, experience leading 24x7 support teams or shifts
