Manager, Service Delivery

Holland America Line is seeking an experienced IT Service Delivery Manager to lead and optimize IT services across both shoreside and shipboard environments. The role involves building a high-performing team, enforcing ITSM standards, collaborating with MSPs, and ensuring seamless user experience. The ideal candidate will possess strong leadership, knowledge of ITSM frameworks, and a passion for service excellence.

Requirements

• Bachelor’s degree in IT, Computer Science, Business Administration, or related field (desired)
• 7+ years of experience in IT service delivery, IT operations, or ITSM roles (3+ in leadership)
• Proficiency in ServiceNow
• Strong knowledge of ITIL (incident, request, change, problem, knowledge, configuration, SLA management)
• Excellent communication and stakeholder management skills

Benefits

• Health Benefits
• 401(k)
• Employee Stock Purchase Plan
• Training & Professional Development
• Tuition & Professional Certification Reimbursement
• Base Salary