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Holland America Group
Manager, Service Delivery
Join Holland America Group in Seattle as a Manager, Service Delivery. Lead IT services using ServiceNow, ensuring excellence in ITSM. Benefits include travel perks and training.
ServiceNow Role Type:
ServiceNow Modules:
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ServiceNow Certifications (nice to have):
Job description
Posted on:
September 10, 2025
Holland America Line is seeking an experienced IT Service Delivery Manager to lead and optimize IT services across shore and shipboard environments. This role involves managing a team of Service Delivery Leads, enforcing ITSM standards, collaborating with MSPs, and ensuring user experience. The ideal candidate will have strong leadership and service excellence skills.
Requirements
- Bachelor’s degree in IT or related field.
- 7+ years of IT service delivery/operations/ITSM experience.
- 3+ years of leadership or managerial experience.
- Proficiency in ServiceNow.
- Strong knowledge of ITIL.
- Excellent communication and stakeholder management skills.
Benefits
- Cruise and Travel Privileges
- Health Benefits
- Employee Stock Purchase Plan
- Training & Professional Development
- Tuition & Professional Certification Reimbursement
Requirements Summary
Bachelor's degree. 7+ years experience in IT services or IT operations. 3+ years of leadership or managerial experience, and proficiency in ServiceNow & ITIL
Apply now
Seattle
|
Washington
United States
In-Person
Full Time
112800-152300 USD/year
