Manager, Service Delivery

Holland America Line is seeking an experienced IT Service Delivery Manager to lead and optimize IT services across shoreside and shipboard environments. The role involves building and managing a high-performing team, enforcing ITSM standards, and collaborating with internal teams and MSPs. The ideal candidate will have strong leadership skills and a passion for service excellence.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field (preferred)
• 7+ years of experience in IT service delivery, IT operations, or ITSM roles
• 3+ years of experience in a leadership or managerial capacity
• Proficiency in ServiceNow, including reporting, dashboards, and workflow optimization
• Excellent communication and stakeholder management skills
• Strong analytical skills with the ability to interpret SLA metrics

Benefits

• Cruise and Travel Privileges
• Health Benefits
• 401(k)
• Employee Stock Purchase Plan
• Training & Professional Development
• Tuition & Professional Certification Reimbursement
• Base Salary