Manager, Service Delivery

Holland America Line is seeking an experienced IT Service Delivery Manager to lead and optimize IT service delivery across shoresides and shipboards. This role involves building a high-performing team, enforcing ITSM standards, collaborating with MSPs, and ensuring a seamless user experience. The ideal candidate will be a strong leader with deep knowledge of ITSM frameworks and a passion for service excellence.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field
• 7+ years of experience in IT service delivery, IT operations, or ITSM roles
• 3+ years in a leadership or managerial capacity
• Proficiency in ServiceNow, including reporting, dashboards, and workflow optimization
• Strong knowledge of ITIL, with a track record of implementing and enforcing ITSM processes

Benefits

• Cruise and Travel Privileges
• Health Benefits
• Employee Stock Purchase Plan
• Training & Professional Development
• Tuition & Professional Certification Reimbursement
• Base Salary