Manager, ServiceNow Consultant

AIA Digital+ is seeking a Manager, ServiceNow Consultant to deliver change and service availability of the AIA ServiceNow platform for all AIA markets. The role involves set-up, configuration, and day-to-day administration of the SNOW platform, including upgrades and regular patch deployments.

Requirements

• Delivery of change and service availability of the AIA ServiceNow platform for all AIA markets
• Support and coordinate in the following areas: Support Transition, New services and products onboarding, Bug fix, Enhancements
• Set-up, configuration, and day to day administration of the SNOW platform
• Good understanding of ServiceNow architecture
• Experienced in customization for Catalogue and all ITSM modules
• Experienced with creating ITSM/ITOM Reporting dashboards
• Proactive monitoring and ensuring security compliance, user access controls
• Building/Reviewing/Maintaining technical design documents, Operation Manuals
• Code review and deployment, update sets creation
• Change review and deployment
• Update/configure busine rules and Foundation Data as per business requirements
• Experience in defining IRE rules, Discovery Patterns and CMDB Classes
• Expert understanding of CSDM
• Expert understanding and experience of Service Map and Dependency Map
• Collaborate with project teams for customization and configuration