NBCUniversal

Manager, Site Reliability Engineer (ServiceNow)

Join NBCUniversal as a Manager, Site Reliability Engineer (ServiceNow) in Englewood Cliffs, NJ. Leverage 10+ years of ServiceNow expertise in ITSM, ITAM, and more. Enjoy competitive benefits!

ServiceNow Role Type:
ServiceNow Modules:
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Change Management
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Configuration Management Database
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Governance, Risk, and Compliance
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IT Asset Management
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IT Service Management
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Integration Hub
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Now Platform App Engine
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Security Operations
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Third-Party Risk Management
ServiceNow Certifications (nice to have):
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Certified Application Developer
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Certified Implementation Specialist - Discovery
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Certified Implementation Specialist - IT Service Management
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Certified Implementation Specialist - Third-Party Risk Management

Job description

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Posted on:
 
July 2, 2025

NBCUniversal's Enterprise Technology Site Reliability team improves system reliability by anticipating and solving failures through standardization and automation of underlying processes and technology. The ServiceNow Platform Development Manager will play a crucial role in driving the development and execution of our SRE ServiceNow platform roadmap.

Requirements

  • Requires a bachelor’s degree in Information Technology, Computer Science, or related fields.
  • 10+ years of ServiceNow experience, with expertise in ITSM, ITAM, SecOps, GRC, and TPRM
  • 5+ years of experience leading software or application development teams.
  • Strong expertise in ServiceNow architecture and design, including workflows, custom applications, and integrations
  • Proven ability to manage complex, large-scale projects while meeting deadlines and business objectives.
  • Proficiency in scripting languages such as JavaScript and Glide, as well as frameworks like HTML, CSS, AngularJS, SASS, and Bootstrap
  • Solid understanding of CMDB, Asset Management, Incident, Problem, and Change Management processes.
  • Experience integrating ServiceNow with external systems using REST/SOAP APIs and Integration Hub/Spokes.
  • Familiarity with Agile, Scrum, and Kanban methodologies.
  • Knowledge of both functional and non-functional software testing, including automated testing

Benefits

  • medical, dental and vision insurance
  • 401(k)
  • paid leave
  • tuition reimbursement
  • a variety of other discounts and perks

Requirements Summary

10+ years of ServiceNow experience, 5+ years of leading software development teams, proficiency in scripting languages and frameworks